Legal

Refund Policy

Last updated: August 3, 2026

This Refund Policy governs all deposit and purchase transactions on the Turbo Proxy platform, operated by AK UNIVERSE LLC (a Wyoming Limited Liability Company).

Important — Please Read Before Depositing

All funds deposited into your Turbo Proxy account balance are used exclusively to purchase proxy services on our platform. Because proxy credentials are delivered digitally and instantly upon purchase, all deposits and orders are final once processed. We strongly recommend starting with a small amount to test service compatibility before making larger deposits.

Overview & Scope
No-Refund Policy on Balance Deposits
No-Refund Policy on Proxy Purchases
Exceptional Circumstances
Chargeback & Payment Dispute Policy
How to Contact Us

1. Overview & Scope

This Refund Policy applies to all transactions processed on the Turbo Proxy platform located at turboproxy.online, which is operated by AK UNIVERSE LLC, a limited liability company registered in the State of Wyoming, United States.

By depositing funds or purchasing proxy services on our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy in full. This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

What Turbo Proxy Sells: Turbo Proxy is a B2B digital service provider selling access to proxy network infrastructure. Products include static residential proxies (IPv4 and IPv6), static datacenter proxies (IPv4 and IPv6), rotating residential proxies, and rotating mobile (4G/5G) proxies. All products are delivered digitally and automatically to the customer's account dashboard immediately upon purchase.

2. No-Refund Policy on Balance Deposits

All funds deposited into the Turbo Proxy client wallet balance are strictly non-refundable and non-withdrawable once the transaction has been successfully processed by the payment gateway.

This policy applies regardless of the payment method used, including:

Credit or debit card payments processed via Stripe
Cryptocurrency payments processed via Cryptomus (BTC, USDT, ETH, LTC, and other supported assets)

Deposited funds are credited to your on-platform wallet balance and are used exclusively to purchase proxy services. Your balance does not expire and will remain in your account indefinitely, provided your account remains in good standing and has not been terminated for policy violations.

Reason for this policy: Proxy network infrastructure involves real-time provisioning of IP addresses and bandwidth capacity reserved on your behalf. Because resources are allocated and costs are incurred at the time of deposit and order, refunds cannot be issued for completed financial transactions.

3. No-Refund Policy on Proxy Purchases

All proxy service orders are final once proxy credentials have been delivered to your dashboard. No refunds, credits, or replacements are issued for completed orders.

This applies to all proxy product types:

Static Residential Proxies (IPv4 & IPv6): Monthly subscriptions billed from your wallet balance. No refund once credentials are active.
Static Datacenter Proxies (IPv4 & IPv6): Monthly subscriptions billed from your wallet balance. No refund once credentials are active.
Rotating Residential Proxies: Pay-per-GB bandwidth packages. No refund on purchased bandwidth, used or unused.
Rotating Mobile Proxies (4G/5G): Pay-per-GB bandwidth packages. No refund on purchased bandwidth, used or unused.

Recommendation: We strongly encourage all new customers to purchase the minimum available quantity (e.g., 1 month of a single static proxy, or 1 GB of rotating bandwidth) to test compatibility with their use case before scaling up.

4. Exceptional Circumstances

While our standard policy is no refunds, we will review cases where a technical failure on our platform prevented delivery of purchased proxy credentials. Specifically:

If funds were deducted from your balance but proxy credentials were not delivered to your dashboard due to a verified system error on our end, we will restore the equivalent balance credit to your account.
If a payment was processed via Stripe but your account balance was not credited due to a verified gateway error, we will investigate and manually credit your balance upon confirmation.

To request a review: Contact our support team at [email protected] within 72 hours of the transaction, providing your account email, transaction ID, and a description of the issue. We will respond within 2–4 business hours.

Note: Third-party platform incompatibility (e.g., a target website blocking our proxy IPs) is not considered a service failure and does not qualify for a refund or credit.

5. Chargeback & Payment Dispute Policy

Initiating a payment dispute or chargeback against Turbo Proxy (AK UNIVERSE LLC) through your bank or card provider, without first contacting our support team, will result in immediate account suspension and forfeiture of all remaining wallet balance.

We fully cooperate with Stripe's dispute resolution process and will provide transaction records, delivery logs, and account history to resolve any payment dispute. Fraudulent chargebacks may be reported to relevant fraud prevention agencies.

If you have a genuine billing concern, please contact us at [email protected] before initiating a dispute. We are committed to resolving legitimate issues promptly.